Lowongan di Khiri Travel

Company Details

Khiri Travel looking for:

(Senior) Reservations Executive – Operations Team

Reports to: Branch Managers, Commercial Manager, General Manager
Overall Departmental Goals:
To manage all requests in a timely manner (within 24 hours) with professionalism
Specific Purpose and Scope of Work:
Preparation of travel documents, clients and making sure clients receive this in a timely manner
Base Office:
At the Khiri Travel Bali office, Indonesia.
Job Responsibilities:
  • Make arrangements for transportation, hotel accommodation, car rentals, tours, trains, ferries, recreational activities etc.
  • To provide effective and timely delivery of travel arrangements with local service providers as requested by Khiri clients (agents and individuals).
  • To coordinate travel arrangements where necessary with other Khiri Branch and Country offices.
  • To resolve proactively any complaints and answer any questions and concerns regarding services, procedures.
  • Revert proactively to the Sales team and to other Khiri departments deemed as necessary on the feasibility of trip requests.
  • Nurture excellent relations with local service providers, other Khiri entities and with clients when necessary.
  • Assist with reservations and operations needing special care or when required.
  • Ensure that all information pertaining to a trip are provided to the client in a timely and professional manner.
  • Advise on weather conditions, restaurants, tourist attractions, local festivals etc.
  • Provide information on customs and immigration regulations, papers, passports, vaccinations, exchange rates etc. to international travellers.
  • Administrative support. Issue, gather and prepare all documents required such as tickets, vouchers as needed.
  • Provide feedback on service providers to the Product team when quality of service by service provider/s is compromised, delayed or below Khiri standard.
  • Ad hoc visits to inspect restaurants and hotels to evaluate the comfort, cleanliness, safety and customer satisfaction.
  • Ad hoc tasks as needed and requested by the company, always with a smile.
  • Any other tasks that are delegated by your manager which directly relate to Khiri Travel Bali office
Qualifications, Skills & Experience
  • Experience in Travel & Tourism industry
  • Bachelor degree – preferably in Tourism or Hospitality or any business related field
  • Deep interest in local and regional travel
  • Excellent in English communications
  • Advanced knowledge of and experience with Microsoft Office: Word, Excel
  • Passion for travel
  • Outgoing personality and good appearance

Phone:  (0361)4492222