Lowongan di VILLA-FINDER.COM

Company Details

VILLA-FINDER.COM looking for Concierge Officer

ABOUT THE CONCIERGE OFFICER
The role includes
Pre-stay:
  • Build a relationship through phone and email with clients and understand their needs in order to provide an excellent level of service
  • Ensure a smooth collection of all due payments
  • Liaise with villa owners/managers on guests arrival details and preferences
  • Offer a range of unique services to our guests: car rental, spa, meal requests, activities, retreats, events etc.
​During the client’s stay:
  •  Liaise with the villa owner/manager to ensure a smooth check-in of the guests after their long journey
  • Set up appointments to meet VIP clients in their villa
  • Resolve any complaint during the clients’ stay, together with the Concierge Manager
​Post-stay:
  • Ensure a smooth check-out of the clients
  • Collect and response to customer reviews
  • Nurture repeat clients and word of mouth
Profile
  • Fast learner
  • Great level of English
  • Excellent communication skills
  • Well organized and acute attention to detail
  • Passion for customer service and at ease on the phone
  • Commercial acumen
  • Professional attitude and courteous
  • Proactive and problem solver
  • Strong work ethic and team spirit
  • Computer skills (ability to quickly search for information, typing speed, etc.)
  • Knowledge of Bali as a travel destination is a Plus
Compensation
  • Salary based on salary grid
  • Start date: as soon as possible
  • Location: Seminyak, Bali
  • Full time, 5 days / week (shifts on weekends)